退貨、換貨及退款政策

1. 不提供無理由退貨

1. No change-of-mind returns

本店不提供無理由退貨。如貨品沒有問題且符合訂購資料及商品描述，我們不接受因個人喜好、改變主意或顧客自行選錯型號而提出的退換申請。下列問題貨品安排及你的適用法定權利不受影響。

We do not offer change-of-mind returns. Where goods are free from faults and match the order and product description, we do not accept returns or exchanges because of personal preference, a change of mind or a model selected incorrectly by the customer. This does not affect the arrangements for problem goods below or your applicable statutory rights.

2. 瑕疵、損壞、寄錯或與描述不符

2. Faulty, damaged, incorrect or misdescribed goods

如收到的貨品有瑕疵、運送損壞、寄錯款式或與商品描述不符，請在發現問題後盡快透過客服 WhatsApp +852 9671 3824 聯絡我們。我們會按問題情況、你的意願及適用法律，安排合適的退貨、換貨或退款；如沒有合適的替換貨品，會安排適當退款。

If an item is faulty, damaged in transit, supplied incorrectly or does not match its description, contact us as soon as reasonably possible after discovering the problem via customer service WhatsApp +852 9671 3824. We will arrange an appropriate return, replacement or refund, taking account of the issue, your preference and applicable law. Where a suitable replacement is unavailable, we will arrange an appropriate refund.

問題貨品的申請不設「收貨滿 14 天一律拒絕」的限制，並不影響適用法定權利。為發現問題而進行的合理檢查或使用，不會自動取消申請資格。特價或折扣貨品同樣適用。

We do not automatically reject claims for problem goods merely because 14 days have passed since delivery. Applicable statutory rights remain unaffected. Reasonable inspection or use needed to discover a problem will not automatically disqualify a claim. Sale and discounted items are covered by the same arrangements.

3. WhatsApp 申請流程

3. Requesting assistance through WhatsApp

請提供 訂單編號或購買證明、問題說明，以及有助核實的貨品相片；如影片更能說明故障，也可一併提供。若問題無法透過相片或影片呈現，請說明情況，我們會協助以其他合理方式核實。毋須提供開箱影片才可提出申請。

Please provide your order number or proof of purchase, a description of the problem and helpful photos of the item. You may also send a video if it better demonstrates the issue. If the issue cannot be shown in photos or video, explain what happened and we will help assess it using other reasonable evidence. An unboxing video is not a prerequisite for making a claim.

我們會於 2 個工作天內回覆。客服核實情況及確認處理方案後，會提供退貨或換貨的收件地址、寄件方法及運費安排。請先取得指示再寄回，包裹上的原寄件地址可能無法處理退貨。請妥善包裝，按指示一併退回相關配件，並保留寄件及追蹤紀錄；如有包裝或配件缺失，請先向客服說明。

We will reply within 2 business days. After assessing the issue and confirming the resolution, customer service will provide the return or exchange address, shipping instructions and shipping cost arrangements. Please obtain instructions before sending items back, as the original sender address may not accept returns. Package items securely, include relevant accessories as instructed, and keep postage and tracking records. Tell customer service if any packaging or accessories are missing.

4. 運費及退款金額

4. Shipping costs and refund amount

如確認屬貨品瑕疵、運送損壞、寄錯或描述不符，我們會承擔合理退貨運費及替換貨品的寄送運費，並安排預付寄件或按事先確認的方式償還。部分情況經核實後，可能毋須寄回貨品。

For confirmed faults, transit damage, incorrect items or misdescription, we will cover reasonable return shipping and shipping for replacement goods, using prepaid shipping or reimbursement agreed in advance. In some cases, we may confirm that the item does not need to be returned.

如安排退款，我們會退回受影響貨品的實付金額及相關原寄送費用；若整張訂單因此退回，會退回整筆原寄送費用。部分退貨的折扣分攤及退款金額會先向你說明。我們不收取重新上架費或退款處理費。

If a refund is arranged, we will refund the amount paid for the affected items and their associated original delivery charges. If the entire order is returned for these reasons, we will refund the full original delivery charge. We will explain discount allocation and refund amounts for partial returns. We do not charge restocking or refund processing fees.

5. 退款方式及時間

5. Refund method and timing

我們會在收到退貨後 7 個工作天內完成檢查及處理合資格退款；如有問題，會於同一期限內向你說明。若確認毋須寄回貨品，會在確認退款後 7 個工作天內發出退款。

We will inspect returned goods and process eligible refunds within 7 business days of receiving them. If there is an issue, we will explain it within the same period. If no return is required, we will issue the refund within 7 business days after confirming the refund.

退款以原交易貨幣港元（HKD）退回原付款方式，包括信用卡、扣賬卡及經 Apple Pay 或 Google Pay 完成的原卡付款。銀行入賬另需時間，實際時間視乎銀行。如有疑問，請聯絡客服查詢。

Refunds are made in the original transaction currency, Hong Kong dollars (HKD), to the original payment method, including credit cards, debit cards and the original card transaction used through Apple Pay or Google Pay. Bank processing takes additional time and varies by bank. Contact customer service if you need assistance.

本政策不影響顧客根據適用法律享有的權利。工作天指星期一至五，香港公眾假期除外。

This policy does not affect your rights under applicable law. Business days are Monday to Friday, excluding Hong Kong public holidays.