Organize after-sales evidence before drafting a request

Separate supported facts from unknowns in supplied order excerpts and issue descriptions, then draft an after-sales inquiry without assuming refund eligibility.

Execution environment and usage

AI / software

Gemini web: supplied-text-only editorial exercise

Where to operate

Eligible Gemini web text chat

Getting started

  1. Open an ordinary text chat at gemini.google.com with an eligible account. Prepare shareable or fictional plain text using the prompt parameters; transcribe it yourself and mark ambiguities. Do not upload source files or connect accounts.
  2. Paste the text and prompt; request only a draft, comparison or plan, not tool execution.
  3. Check every output against supplied sources, references and unknowns. A human decides next steps; no automatic publishing, payment or deployment.

Setup and plan requirements

Checked 2026-10-29: official Gemini web lists Hong Kong, Macau, Taiwan, Traditional/Simplified Chinese and English; account and age eligibility apply. Limited use is available without a paid AI plan and varies by account and workload. Taiwan’s public subscription page lists Free at NT$0/month; no paid plan is required for this exercise. HK/Macau paid prices and local taxes, offers and final quotes are unverified. Output quality in all three languages is untested. Web eligibility does not establish App/API eligibility; neither is needed here. Original-tool regional features, devices and paid eligibility are unconfirmed; do not bypass restrictions.

Prompt portability limits

Original, untested text-only exercise by this site; it does not reproduce source devices, agents or integrations.

Usage limitations

Original, untested text-only exercise by this site; it does not reproduce source devices, agents or integrations. Checked 2026-10-29: official Gemini web lists Hong Kong, Macau, Taiwan, Traditional/Simplified Chinese and English; account and age eligibility apply. Limited use is available without a paid AI plan and varies by account and workload. Taiwan’s public subscription page lists Free at NT$0/month; no paid plan is required for this exercise. HK/Macau paid prices and local taxes, offers and final quotes are unverified. Output quality in all three languages is untested. Web eligibility does not establish App/API eligibility; neither is needed here. Original-tool regional features, devices and paid eligibility are unconfirmed; do not bypass restrictions.

Environment sources

適用情境 / When to use

A How I AI Cowork demonstration describes receipt matching and an after-sales draft. Inconsistent names prevent attribution of the demonstrator’s identity here. This adaptation uses supplied text, not email search or image inspection.

步驟 / Steps

  1. Open an ordinary text chat at gemini.google.com with an eligible account. Prepare shareable or fictional plain text using the prompt parameters; transcribe it yourself and mark ambiguities. Do not upload source files or connect accounts.
  2. Paste the text and prompt; request only a draft, comparison or plan, not tool execution.
  3. Check every output against supplied sources, references and unknowns. A human decides next steps; no automatic publishing, payment or deployment.

提示詞 / Prompt

Using only [my manually transcribed, de-identified order excerpts: item ID, purchase date, amount and source labels], [issue descriptions I can confirm] and [short merchant-policy excerpts with dates], first list item-to-order matches, supporting evidence, ambiguities and gaps. Then draft an inquiry for [after-sales purpose/language/tone]. Ask me to resolve competing order matches. Do not infer defect causes, legal liability, warranty or refund eligibility, or add other customers’ claims; mark missing policy information unknown. Show a draft only in this chat: do not inspect photos, search email, create an external email draft, send or submit a request.

Use only shareable or fictional plain text supplied in this chat and flag gaps. Do not browse, upload, connect accounts or execute actions. Return a draft for human review only.

留意事項 / Cautions

  • Do not invent causes, other customers’ complaints or warranty eligibility; a photo may not establish a defect.
  • Verify the support channel separately and remove unnecessary address and payment information before sending.

來源限制 / Evidence limits

Evidence supports gathering information and drafting, not an approved refund. The workflow page’s publication date is unconfirmed.

流程說明 / Workflow note

Original, untested text-only exercise by this site; it does not reproduce source devices, agents or integrations. Checked 2026-10-29: official Gemini web lists Hong Kong, Macau, Taiwan, Traditional/Simplified Chinese and English; account and age eligibility apply. Limited use is available without a paid AI plan and varies by account and workload. Taiwan’s public subscription page lists Free at NT$0/month; no paid plan is required for this exercise. HK/Macau paid prices and local taxes, offers and final quotes are unverified. Output quality in all three languages is untested. Web eligibility does not establish App/API eligibility; neither is needed here. Original-tool regional features, devices and paid eligibility are unconfirmed; do not bypass restrictions.

原始工具組合 / Original tool stack

Claude Cowork; Gmail receipt search; product photo

Source checked: 2026-10-29

Automate Product Returns and Refunds Using Claude Cowork